Start a new chat
Do not paste the prompt into an earlier conversation. A fresh chat gives the lesson a clean start.
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A clear way forward.
AI assistants occasionally respond differently. Most problems can be solved in a minute or two—start with the steps below.
Start here
Six quick steps
Try these in order. You can stop as soon as your lesson begins correctly.
Copy the complete prompt
Return to the chapter page and select Copy complete prompt. Do not shorten or rewrite it.
Paste and send
Paste the prompt once into the message box and send it without adding any other instructions.
Reopen the assistant
If nothing happens, refresh the page or close and reopen the AI assistant, then try again in a new chat.
Try another assistant
If one assistant will not run the lesson, try ChatGPT, Gemini, Claude, Copilot or another capable assistant.
Ask Fluent Fish
If the problem continues, complete the support form below. Tell us the chapter and exactly what happened.
Choosing an AI assistant
Use the assistant you prefer.
At the time of writing, Fluent Fish lessons are designed to work with leading AI assistants including ChatGPT, Gemini, Claude and Microsoft Copilot. You are free to use whichever assistant you prefer.
AI assistants change over time and may occasionally respond differently. A problem with one assistant does not normally mean that anything is wrong with your book or chapter prompt—starting a new chat or trying another assistant will often solve it.
Common problems
What happened?
Choose the description that most closely matches your problem.
The assistant describes the prompt instead of teaching me
Open a completely new chat and copy the complete prompt again. Paste it without an introduction or extra request. If the same thing happens, try another AI assistant.
The assistant says the prompt is too long
Do not shorten the prompt. Start a new chat and try again. If the assistant still cannot accept it, use another capable AI assistant.
The assistant refuses to run the lesson
Do not argue with the assistant or change the lesson instructions. Try the prompt in a new chat, then try another assistant. Please report repeated refusals to Fluent Fish.
The lesson stops before it is finished
Reply, “Please continue from where you stopped.” If the conversation has become confused, begin again in a new chat with the complete prompt.
The assistant uses the wrong language
Ask it to continue in English and use your first language only for brief support. If this does not work, restart the lesson in a new chat.
The Copy complete prompt button does not work
Select the text inside the prompt box manually, copy it, and paste it into your AI assistant. You can also try another browser or device.
The QR code or chapter address does not work
Type the short chapter address printed beneath the QR code into your browser. Check the number carefully and make sure you are connected to the internet.
The website asks for the book access code again
This can happen on a new device, in a different browser, or after browser data has been cleared. Enter the code printed on the AI Lessons Access page in your book.
Still need help?
Tell us what happened.
Complete the form and give us as much detail as you can. Please include the book, chapter, AI assistant and device you were using.
Never include an AI-account password, verification code, payment information or other private information.
If the form does not appear, open it in a new window.